Flutterwave is recruiting to fill the position of a Customer Experience Analyst. See if you are eligible and see more information on how to apply below.

Customer Experience Analyst at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

About the Job

• As a Customer Experience Analyst, your goal is to ensure that we provide everyone that engages with Flutterwave with the same exceptional and consistent experience.
• In the course of your role, you will work with stakeholders to resolve frequent issues, generate and participate in initiatives to better serve our users, and share insights gained with the rest of the team and the company.
• It is your responsibility to ensure that regardless of the agent approached or the support channel used, customers always get similarly excellent service and experience.

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Responsibilities

As a Customer Experience Analyst, you will:

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Make product and service suggestions to meet customers’ specific needs
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Generating sales leads that develop into new customers
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Contribute to the team culture in a positive manner

Job Requirements

You’re a great match for this role if you have:

• A First Degree
• Detail-oriented
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, basic Excel).
• Proven track record of analytical skills
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills

How to Apply

Interested and qualified candidates should:

Click here to apply

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Management Staff Aide at the U.S. Embassy

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Temporary Staff – Operations Assistant at the African Development Bank Group

African Development Bank Group (AfDB) – Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.

The Recruiter Complex

• The Vice-Presidency for Private Sector, Infrastructure and Industrialization is at the heart of the Bank’s mission to develop the private sector, improve infrastructure and accelerate industrialization.
• The complex’s main mission is to: (i) strengthen the enabling environment for private sector [and financial sector] development and promote inclusive growth and sustainable development; ii) support the development of reliable and sustainable infrastructure, including cities and urban planning; and (iii) strengthening action on industrial and trade performance for structural transformation in Africa.
• The Complex leverages knowledge, co-financing and partnerships to attract private capital and work with governments to deliver on the Bank’s development agenda.

The Recruiting Department / Division

• The Department of Infrastructure and Urban Development (PICU) supports the Bank’s Regional Member Countries (RMCs) in identifying the types of loans and grants to finance transport projects and programmes, as well as the non-loan knowledge products used to develop and implement transport sector policies and strategies, as well as sectoral reforms to ensure that best practices are integrated into policy, planning, programming, institutional governance, maintenance and operations.

The Position

• The Operations Assistant incumbent will be responsible for analyzing operations, as part of his duties, to facilitate the work and decision-making of the Division Manager and the work teams in the Region.

Main Functions

Under the supervision of the Head of Regional Division, the Operations Assistant will be responsible for the following responsibilities:

• Create and manage databases of the Division and perform any task related to data entry and analysis as required, and ensure the updating of information in physical and electronic filing systems (Sankofa shared server)
• Contribute to the preparation of activity notes and reports, meeting summaries and/or briefing notes on operations, progress made and lessons learned, drawing on project reports, workshops and information contained in the Bank’s database;
• Update SAP data management information for all Bank-funded Infrastructure projects, including contract registration and results, in collaboration with project managers and the Country Program Officer;
• Recruit and manage consultants with particular attention to procedures and payment tracking;
• Contribute to the annual preparation of the division’s budget and the day-to-day management of the division’s budget;
• Contribute to the preparation and monitoring of the implementation of the Division’s annual work programme as well as to the regular updates of the program;
• Performs other operational support tasks as requested by the Division Manager and the Program Officer.
• Monitor program activities through data management in SAP, SARS, BPPS, RRS and other systems, and ensure that information on Bank-financed projects is regularly updated;
• Support the Division and administrative staff in the preparation of planning and information documents, drawing on information stored in databases;
• Track acquisitions and other requests for non-objection notices received for all projects managed by the Division ;

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Selection Criteria (Skills, Experience and Knowledge)

• Hold a Bachelor’s Degree in Business Administration, Commerce, Finance, Information Technology and have additional training in Secretariat / Administration / Administrative Management (BTS or DUT) or any other related field;
• Equipped with excellent organizational and interpersonal skills;
• Be able to communicate effectively, both written and oral, in English or French, with a good knowledge of the other language;
• Be able to effectively manage internal and external requests ;
• Provide proof of nationality or proof of permanent resident status with a work permit in the proposed country of employment;
• Have at least five (5) years of relevant professional and practical experience in data management, team support, project management, work program and budget development, preferably in an international organization;
• Excellent interpersonal and communication skills, with an ability to interact diplomatically with clients and staff at all levels;
• Know how to use common Microsoft software (Word, Excel, Access and PowerPoint). Proficiency in SAP is desirable;
• Be able to work under pressure in an international and multicultural environment;
• Demonstrate a high sense of initiative, enthusiasm and team spirit;

How to Apply

Interested and qualified candidates should:

Click here to apply

Application Deadline 19th June, 2022.

Note: This position does not attract international terms and conditions. the post holder will be considered a short -term staff (local staff).

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Quality Complaint Coordinator at Frigoglass Industries Nigeria Limited

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The Mandela Rhodes Foundation (MRF) Äänit Prize 2022 for Social Impact projects ($80 000 Prize)

The Äänit Prize supports initiatives that can deliver positive social impact for Africa’s most marginalised populations. The competition is open to alumni of the Mandela Rhodes Scholarship and the Rhodes Scholarship. Äänit means “common work” or “joint effort” in the language Koalib, a minority language spoken in Sudan. This name speaks to MRF belief in coming together to take collective responsibility for Africa’s future. It was also chosen to highlight our continent’s linguistic diversity.

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Requirements:

• Entrants must be Mandela Rhodes Alumni (any year from 2005 onwards) or Rhodes Scholar Alumni (from 2005 onwards).
• Demonstrable impact
• Entrants must demonstrate that they are contributing (or will contribute) to one of the below impact areas in Africa.
• Entrants must be founders, co-founders or members of the executive team of the business or organisation which they are entering.
• Non-Profit and For-Profit initiatives are both eligible. Initiatives at different stages of development can apply.

Successful candidates will be expected to stay with their projects for two years from the time of the award.

How to Apply:

Step 1: Indicate interest (17-27 May 2022)

Submit a short motivation explaining why your project, business, or idea is socially impactful. Tell us how you plan to realise it and why you’re the perfect person/team that has what it takes to make it happen. Don’t self exclude — we’ve designed this part of the process to make applying quick, easy and approachable.

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 Step 2: Wait to be invited to apply

We will review all of the indications of interest and then invite 30 candidates to submit full applications. We will let you know if you are not successful.

 Step 3: Submit your application (10 June 2022 – 11 July 2022)

Submit your application. This will include a written project statement, a project /business plan (maximum of 12 pages) and relevant supporting documents. The 30 applications will be evaluated by reviewers with relevant experience and expertise.

 Step 4: Prepare to pitch

The longlisted candidates will be invited to an interview in the week of 22 August, which will include a short pitch that builds on the value proposition of your written application.

 Step 5: Iterate and improve

The candidates who go through to the final round will receive written comments. They will have 48 hours to improve their proposals and record a two-minute pitch to submit.

 Step 6: Winners decided

The shortlisted candidates’ applications will be sent to an external, independent panel of judges. They will make a final decision on how many winners to choose, and how to allocate the prize money.

The winners will be informed and then announced publicly at a celebration on the 17th of September 2022.

For More Information:

Visit the Official Webpage of the MRF Äänit Prize 2022

We hope this was article helpful in your application process.

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2023 Global Pluralism Award

UNESCO International Literacy Prizes 2022 for Innovation in Literacy.

2023 L’Oréal-UNESCO For Women in Science International Awards

2023 Queen Elizabeth Prize for Innovation in Engineering

TWAS-NCP Postdoctoral Fellowship Programme 2022 for young scientists

This is a call for application to all African Women Journalists to apply for the AWJP 2022. See eligibility requirements and application information below.

Africa Women Journalism Project (AWJP) Editor, West African GBV Reporting Fellowship

The AWJP is an initiative dedicated to empowering women journalists by providing them with the skills and resources they need to create content that raises awareness of under-reported issues affecting women and makes a business case for sustained gender reporting supported by the International Center for Journalists (ICFJ).

The AWJP + ICFJ West African GBV Reporting Fellowship, run with the support of the Ford Foundation in West Africa, focuses on women and girls in their reporting on cultural, societal, and political inequalities that contribute to gender-based violence, impede economic opportunity, and limit the participation of West African women in development.

Requirements

The successful candidate will be responsible for editing exciting and engaging content for broadcast, online and print content. The ideal candidate must be a creative problem solver with solid journalist judgment, detail skills and the ability to think creatively.

The ideal candidate should have solid news judgment and a thorough understanding of the different writing styles and subject matter relevant to gender-focused news organizations and will work alongside several other editorial experts, including researchers, writers, data analysts, designers, and social media strategists.Scope of work:

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Skills

• Have strong writing/editing/proofreading skills and an excellent portfolio.
• Excellent written skills in English. Similar skills in French will be an advantage.
• Have an eye for detail paired with critical thinking skills.
• Be able to prioritize tasks and multitask.
• Have excellent knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and entertain via written, audio, and visual media.
• Knowledge of GBV and other gender-related expertise will be an added advantage.
• Have the ability to deal with criticism or disagreements with Fellows professionally.
• Be familiar with significant laws concerning libel, copyright, invasion of privacy, and contempt.
• Experience with or familiarity with digital collaboration tools such as Slack, GSuite, Miro and Trello is preferred but isn’t a must.
• High levels of integrity, accountability, energy, and adaptability
• Be willing to work unusual hours to accommodate different time zones.
• Have excellent internal and external communication skills.

Qualifications:

• At least eight (8) years of work experience in journalism, writing website content, editing, proofreading, layout, graphic design, and communications in the public or private sector.
• The ability to effectively organize, prioritize, and execute tasks in a collaborative environment is required.

Languages

Fluency in English is required. Fluency in French will be an added advantage.

Application Deadline: May 30, 2022

For More Information:

Visit the Official Webpage of the AWJP West African GBV Reporting Fellowship

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Department of State Professional Training Program 2022 for Ethiopian Journalists

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This is to inform you that an Account Payable Officer is currently needed at Artee Group. See if you qualify and see how to apply below.

Account Payable Officer – Junior Level at Artee Group

Artee Group – The story of SPAR can’t be told without mentioning Artee Group. Over the past 30 years, Artee Industries Limited has grown from very humble beginnings to become one of the fastest growing business conglomerates in Nigeria. The story started in 1988, with the opening of a small supermarket store measuring 120 m2 in Lagos under the Park ’n’ Shop banner. Today, its business spreads from retail to real estate, shopping malls and manufacturing, rightly gaining popularity as Artee Group.

We are recruiting to fill the position below:

Job Title: Account Payable Officer – Junior Level

Location: Town Planning Way, Ilupeju – Lagos

Job Description

• Downloading & analysis of Bank statements for all Banks including Group Companies
• Bank Reconciliation (Uploading of Bank Statement in Orion and passing of all Unreconcilled Transaction in the Bank Statement into Orion)
• Bank Statements Review for Debits/Credits to ensure authencity of transactions
• Downloading of all Bank uploaded transactions in orion to track unmatched entries and sending same to respective personnel for matching
• Analysing the Debits in Vendor Payment A/c for authencity, highlighting reversals/double debits to the team for reversals and reprocessing of the payment etc.
• Analysing the Payment of Staff Salaries in the Bank Statement
• Sending of Cheque Book Request to the Bank, Update the records in my Tracker once received and Safe Keeping and Tracking of all Cheque Book Usage
• Monitoring the Uploading of all Directs Credit (Card Inflows) and all Direct Debit (Bank Charges) in the Bank statement into the Bank Book
• Unidentified Credit circulated (DC LIST) and Post Payment (BRV No.) alloted after identification by branches
• Confirmation of funds Inflow to all Location for Walk in Customers to ensure prompt delivery of goods to the customer
• Communication of all Reversals in online transfer to Payment Team and also communication of all Bounced Cheques to all Branches
• Monitoring the Cheque deposit for Marketing Income, vendor registration and Sku Registration circulation of the BRV NO.
• Sending of all Mall Management Bank Statement for analysis of Tenants Payments by the Mall management team.
• Compiling of unutilised Funds in Current Accounts and transferring same to Overdraft Accounts
• Bank correspondence Documentation,Board Resolution, Fund transfer letters and Cheque Book Request letters preparation.
• Bank correspondence.

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Skills Required:

• Good knowledge of Excel and Accounting ERP.

Salary

N70,000 – N80,000 Monthly.

How to Apply

Interested and qualified candidates should send their CV to: careers@arteegroup.com using the Job Title as the subject of the mail.

Application Deadline 21st May, 2022.

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Saipem Contracting Nigeria Limited Recruitment for Graduate Intern

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Channel Sales Manager – Golden Outlets at PZ Cussons

PZ Cussons is a dynamic consumer products group and innovator of some of the world’s best known and loved brands. Calling on over 130 years of expertise, we operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth. Our world-class supply chain and distribution networks enable us to meet our global consumer needs and deliver quality brands that add value and enhance everyday lives.

Job Purpose

• Implement the sales strategy to deliver agreed business objectives within assigned outlets

Responsibilities

• Agency staff at golden outlets
• Must be able to influence, inspire and drive performance without having direct management responsibility for distributor staff

Context / Scope

• A key contributor to the success of the PZ Cussons commercial strategic plan; demonstrating industry leadership in both volume driving & brand building activity.

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Key Accountabilities

• Manage the top weighted Golden outlets in the territory – sell in and the delivery of products
• Recruitment of new outlets
• Ensure availability of MSL in the outlets
• Effective promo management in the assigned outlets
• Ensure Joint Business Reviews with the outlets
• Market intelligence gathering and competitor activity monitoring and report timely.

Measurement/Performance Indicators:

• Target vs. Actual monthly/yearly performance (sell-In) KPIs
• Agreed coverage plans
• Achieve secondary sales target
• Achievement of weighted distribution.

Internal & External Relationships:

• Zonal Manager
• Marketing/Sales/Channel/Supply Chain/Finance/HR team
• Customers
• Agency staff
• PZ Marketing & Sales network.

Knowledge, Skills & Experience Needed

Qualifications:

• First Degree in any discipline
• Computer Literacy

Experiences: (What experience brings success to this role):

• Minimum of 1 year experience in marketing or sales, and over this period has successfully delivered on KPIs.
• Direct experience of PZ Cussons Way of selling capabilities with a focus on Sales Driver execution at the point of purchase (QDVP), Outlet Segmentation and Managing Relationships including structured call, persuasive selling and brand passion.

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Knowledge: (What does the person need to know):

• Good knowledge of business objectives and priorities.
• Experienced driver with valid license
• Knowledge of Field Sales Management and Market Intelligence.
• PZ Cussons Leadership competencies

Functional or Technical / Business Skills: (What can the holder do):

• Sales Drivers – Emerging
• Channel Strategy – Emerging
• Communication/Interpersonal skills  Developed
• IT Skills – Developed.
• Commercial Acumen – Emerging
• Customer Management – Emerging
• Negotiation Skills – Emerging
• In Market Execution – Emerging
• Selling Skills – Emerging

How to Apply

Interested and qualified candidates should:

Click here to apply

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Saipem Contracting Nigeria Limited Recruitment for Graduate Intern

Construction Manager at Uraga Real Estate Limited

Architect at SPO Designs Limited

Quality Assurance Manager at Flour Mills of Nigeria Plc

Customer Success Executive at Interswitch Group

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SPO limited is looking for an architect. Do you qualify for the job? See more information on how to apply below.

Architect at SPO Designs Limited

SPO Designs Limited is an architectural and interior design company. We are solely committed to optimizing your space based on your budget, while infusing great designs, ideas, and concepts. Our services vary from architectural consulting to the design and renovating of Residential, Corporate buildings, and Retail spaces. We provide interior design and Smarthome accessories such as CCTV, Sound systems, Home Decors, Indoor Cinemas, Fixtures, and Fittings.

Responsibilities

• Responsible for producing architectural working drawings including all details for architectural interior projects. This includes millwork, tile, elevations, plans, sections, and RCPs.
• Maintain / organize project files, schedules, and specifications.
• Work with the entire team, in-office, and with outside consultants.
• Proficient in time management to facilitate working on multiple projects simultaneously.
• Site visits and assisting in construction supervision.
• Site survey / measures of existing conditions and producing drawings of same.

Requirements

• Minimum of a Bachelor’s Degree or Master’s Degree in Architecture.
• Minimum of 1 year work experience.
• Proficient in architectural Systems and Knowledge.
• Concern for order, quality, and accuracy.
• In-depth ability to read, develop and interpret architectural drawings.
• Ability to develop, communicate, and present design concepts orally and graphically.
• Proficiency with Revit, Sketch-Up, and AutoCAD Suite is required.
• Experience and interest in high-performance architectural design.
• Conversant with National and International Codes, Standards, and Architectural Practices
• Knowledge of Microsoft Office Tools and Adobe editing system.
• Highly motivated and have the ability to work under tight deadlines.
• Team player with excellent personnel management skills.
• Excellent use of Architectural Software (i.e. AutoCAD, Revit designs, etc.).
• Proven experience in architectural document production and team coordination.

Salary

N80,000 – N100,000 monthly.

How to Apply

Interested and qualified candidates should:
Click here to apply

Application Deadline 30th May, 2022.

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2023 Queen Elizabeth Prize for Innovation in Engineering

Graduate Service Delivery Engineer at Dell