Jobs Portal

Standard Bank Recruitment for Contact Centre Officers- standardbank.com

Standard Bank Recruitment- Contact Centre Officer – Yoruba/Igbo/Hausa- Standard Bank is a leading African banking group focused on emerging markets globally.

Contact Centre Officer – Yoruba/Igbo/Hausa

Job Purpose
Agents are to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients. Also to act as the first contact person for all clients’ enquiries.
Key Responsibilites
Contact clients and provide pension  service information via outgoing calls
  • Make daily outbound calls as well as assist customers who have enquiries.
  • Maintain warm, cheerful and professional responses to clients’ enquiries.
  • Follow up calls of clients with peculiar enquiries and requests as well as liaising with other departments regarding clients’ issues.
  • Achieve customer loyalty and retention.
  • Continuous feedback surveys to understand the client’s perception of SIPML’s service and identify areas that need improvement.
  • Telemarketing of SIPML products and services via customer loyalty campaigns

Qualifications and Requirements

  • Minimum of a First Degree (BSC, B.A)
  • Minimum of two (2) Nigerian Languages (Igbo/Yoruba/Hausa)
  • Good analytical/numerical/communication and telephone skills, Excellent command of the English Language, Excellent use of MS Office applications, Minimum of two (2) Nigerian Languages, Customer Service roles and responding to Client Enquiries

How to Apply for Standard Bank Contact Centre Officer (Yoruba/Igbo/Hausa) Recruitment

All interested and qualified persons should apply via the link provided below.

CLICK HERE TO APPLY

If you liked this article, please subscribe to our websites for more updates, job opportunities, and scholarship updates. Subscription is free.

You can also find us in our social media

Facebook Page-Click Here

Twitter Page-Click Here

RUFORUM Young African Entrepreneurs Competition 2022

Chevening/BBC World Service Group Professional Placement Programme

The Orange Social Venture Prize 2022 in Africa and the Middle East

Jamlab Accelerator sub-Saharan Africa Programme 2022

Standard Bank Youth Development and Employment Programmes 2022

Data Analyst in a Commercial Bank

Africa Agri-Food Development Programme 2022/2023 for agri-food companies in Africa.

legitportal

Leave a Comment
Share
Published by
legitportal
3 years ago

Recent Posts

Nigerian Air Force (NAf) List Of Candidates for BMTC 45/2024 Selection Interview is Out- Check you Name Here

Nigerian Air Force (NAf) List Of Candidates for BMTC 45/2024 Selection Interview is Out- Check…

16 hours ago

Shell Graduate Programme 2025 Nigeria Application Form Portal is Open- Apply

Shell Graduate Programme 2025 Nigeria Application Form Portal is Open- Apply. We are now accepting…

4 days ago

myimoapp.com/civilservicejobvacancy Imo State Civil Service Recruitment 2025- Apply

myimoapp.com/civilservicejobvacancy Imo State Civil Service Recruitment 2025- The Imo State Civil Service Application Form is…

4 days ago

How to Apply for Imo State Civil Service Jobs Recruitment 2025

How to Apply for Imo State Civil Service Jobs Recruitment 2025- See detailed information about…

4 days ago

Link to Register/Apply for ISIPA BOI N5M Loan- Apply Now

Link to Register/Apply for ISIPA BOI N5M Loan- Apply Now Are you in need of…

4 days ago

FG Gives Automatic Employment to 774 National Health Fellows

FG Gives Automatic Employment to 774 National Health Fellows- Jubilation for fellows as President Tinubu…

1 week ago