Jobs Portal

Standard Bank Recruitment for Contact Centre Officers- standardbank.com

Standard Bank Recruitment- Contact Centre Officer – Yoruba/Igbo/Hausa- Standard Bank is a leading African banking group focused on emerging markets globally.

Contact Centre Officer – Yoruba/Igbo/Hausa

Job Purpose
Agents are to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients. Also to act as the first contact person for all clients’ enquiries.
Key Responsibilites
Contact clients and provide pension  service information via outgoing calls
  • Make daily outbound calls as well as assist customers who have enquiries.
  • Maintain warm, cheerful and professional responses to clients’ enquiries.
  • Follow up calls of clients with peculiar enquiries and requests as well as liaising with other departments regarding clients’ issues.
  • Achieve customer loyalty and retention.
  • Continuous feedback surveys to understand the client’s perception of SIPML’s service and identify areas that need improvement.
  • Telemarketing of SIPML products and services via customer loyalty campaigns

Qualifications and Requirements

  • Minimum of a First Degree (BSC, B.A)
  • Minimum of two (2) Nigerian Languages (Igbo/Yoruba/Hausa)
  • Good analytical/numerical/communication and telephone skills, Excellent command of the English Language, Excellent use of MS Office applications, Minimum of two (2) Nigerian Languages, Customer Service roles and responding to Client Enquiries

How to Apply for Standard Bank Contact Centre Officer (Yoruba/Igbo/Hausa) Recruitment

All interested and qualified persons should apply via the link provided below.

CLICK HERE TO APPLY

If you liked this article, please subscribe to our websites for more updates, job opportunities, and scholarship updates. Subscription is free.

You can also find us in our social media

Facebook Page-Click Here

Twitter Page-Click Here

RUFORUM Young African Entrepreneurs Competition 2022

Chevening/BBC World Service Group Professional Placement Programme

The Orange Social Venture Prize 2022 in Africa and the Middle East

Jamlab Accelerator sub-Saharan Africa Programme 2022

Standard Bank Youth Development and Employment Programmes 2022

Data Analyst in a Commercial Bank

Africa Agri-Food Development Programme 2022/2023 for agri-food companies in Africa.

legitportal

Leave a Comment
Share
Published by
legitportal
3 years ago

Recent Posts

Nigerian Navy Basic Training School (NNBTS) List of Successful Candidates Batch 37 for Recruitment is Out

Nigerian Navy Basic Training School (NNBTS) List of Successful Candidates Batch 37 for Recruitment is…

4 days ago

Link for NNPC/SEPLAT JV National Undergraduate Scholarship Application Form 2025

Link for NNPC/SEPLAT JV National Undergraduate Scholarship Application Form 2025 NNPC/SEPLAT JV National Undergraduate Scholarship…

1 week ago

NNPC/SEPLAT JV National Undergraduate Scholarship Application Form Portal 2025

NNPC/SEPLAT JV National Undergraduate Scholarship Application Form Portal 2025 NNPC/Seplat JV National Undergraduate Scholarship 2025/2026…

1 week ago

Nigeria LNG Limited (NLNG) Post Primary Scholarship Scheme 2025: Link and Step by Step Guidelines

Nigeria LNG Limited (NLNG) Post Primary Scholarship Scheme 2025: Link and Step by Step Guidelines…

2 weeks ago

Nigerian Army 89RRI Recruitment 2025/2026

Nigerian Army 89RRI Recruitment 2025/2026 – The management of the Nigerian Army is pleased to…

3 weeks ago

World Trade Organization (WTO) Young Professionals Programme 2026

World Trade Organization (WTO) Young Professionals Programme 2026 The application for the World Trade Organization…

3 weeks ago