Standard Bank Recruitment for Contact Centre Officers- standardbank.com

Standard Bank Recruitment- Contact Centre Officer – Yoruba/Igbo/Hausa- Standard Bank is a leading African banking group focused on emerging markets globally.

Contact Centre Officer – Yoruba/Igbo/Hausa

Page Contents

Job Purpose

Agents are to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients. Also to act as the first contact person for all clients’ enquiries.

Key Responsibilites

Contact clients and provide pension service information via outgoing calls

Make daily outbound calls as well as assist customers who have enquiries.
Maintain warm, cheerful and professional responses to clients’ enquiries.
Follow up calls of clients with peculiar enquiries and requests as well as liaising with other departments regarding clients’ issues.
Achieve customer loyalty and retention.
Continuous feedback surveys to understand the client’s perception of SIPML’s service and identify areas that need improvement.
Telemarketing of SIPML products and services via customer loyalty campaigns

Qualifications and Requirements

Minimum of a First Degree (BSC, B.A)
Minimum of two (2) Nigerian Languages (Igbo/Yoruba/Hausa)
Good analytical/numerical/communication and telephone skills, Excellent command of the English Language, Excellent use of MS Office applications, Minimum of two (2) Nigerian Languages, Customer Service roles and responding to Client Enquiries