Front Desk Officer Recruitment at AB Microfinance Bank

Front Desk Officer Recruitment at AB Microfinance Bank – See how to successfully apply for the ongoing recruitment at AB Microfinance Bank.

AB Microfinance Bank is recruiting to fill the position below:

Job Title: Front Desk Officer

RefCode: FDO/BS/JUN/2023
Location: Southwest, Nigeria

Main Responsibilities

Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
Organize, Sort and distribute incoming mail without delays.
Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.
Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
Coordinating loan clients for disbursement according to disbursement schedules.
Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Requirements

Minimum educational qualification of OND in any related field.
1 – 2 years working experience in any related field would be an added advantage.
Good communication and Interpersonal Skills.
Active PC user.
Excellent customer service relation.
Ability to work effectively with minimal supervision.