International Breweries Recruitment For Customer Experience Centre Agent

International Breweries Recruitment For Customer Experience Centre Agent – Apply. International Breweries is now recruiting for Customer Experience Centre Agent. See how to apply below and the requirements.

International Breweries Plc – Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients.

Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria.

We are recruiting to fill the position below:

Job Title: Customer Experience Centre Agent

Job Requisition ID: 30041622
Location: International Breweries – Onitsha, Anambra
Job type: Full time

Purpose

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The Key Purpose of this role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key outputs and Responsibilities
KPIs:

Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contractibility, Effectiveness, Coverage, Zero Purchase customers)

Take Orders & Promote Products:

Record Orders
Promote Products in support of the district promotions plan
Influence Specific district-based volume target.

Handles Customers Queries & Complaints:

Process Customers Complaints
Minimize full beer returns
Adhere to Beer Quality standards and procedures.
Manage Internal customer processes

Work In Teams:

Contribute to Teams and Self development
Communicate effectively in the workplace

Requirements And Qualifications

Applicants should possess the following:

2-3 Years’ experience in Customer experience, Call handling, Sales or similar role
Proficiency in the use of Microsoft office applications i.e. (Microsoft Excel, Word, and PowerPoint)
Proficiency in the use of Salesforce/S4Hana
Related Certification is an added advantage.
Positive Attitude
Fluency in English and/or other local dialect
Clear Communication Skills
Analytical Skill/ Problem solving Skill
High Level of adaptation
High Level of energy
Good interpersonal skills
Creativity and Innovation