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ICT Program Director at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Title: ICT Program Director

Job ID: 672952
Location: Lagos, Nigeria

Our Exciting Opportunity

The Information & Communication Technology (ICT) Program Director is responsible to drive large and sophisticated Professional Services engagements towards Ericsson’s customers.
The candidate will also support the Key Account Manager (KAM) with extensive technical knowledge. By tackling both the Contract Fulfillment Responsible (CFR) and sometimes Customer Solution Responsible (CSR role), the ICT Program Director is the overall responsible for the Core team, especially for:
- The overall solution
- The overall cost estimation
- The delivery model (mix of on-shore, near-shore and off-shore resources)
Once the deal is won, the ICT Program Director is the head of the delivery, from opportunity phase until the complete fulfilment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer happiness and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.
In wider and sophisticated projects, ICT Director will be the program lead for a team of ICT Managers for project sub streams.

You Will

Need BSS, OSS, Core & Cloud proficiency
Knowledge & experience of BSS, OSS, Core & Cloud
Should have done management of +5MUSD projects complex projects in Telecommunications with multiple technologies
PMP or Prince2 certification is Mandatory.
Good understanding of Telco Standards & Telco Business.
Automation experience and Devops and Agile certifications are plus.
Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
Guide up-sales opportunities!
Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents!
Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
Need hands-on experience when it comes to projects delivery

Requirements

Persuading & Influencing ability
Relating & Networking skills
Delivering Results & Meeting Customer Expectations
Planning & Organizing skills
Leading & Supervising abilities.

What´s In It For You?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it.
You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company where your opportunity to make an impact is endless.