Account Officer Recruitment at Fidelity Bank Plc

Account Officer Recruitment at Fidelity Bank Plc.

Job Type: Full Time

Account Officer Recruitment at Fidelity Bank Plc

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Job Objectives: Assist customers in getting value for their money, making the right choices, and making their money work for them. Be the primary resource for customers to get advice on their accounts. Interact with customers over the phone or face-to-face, providing solutions to their financial needs.

Qualification: Bachelor’s Degree with a minimum of Second-Class Lower Division or Upper Credit for HND holders from an accredited Institution. Third-Class / Lower Credit holders must possess a Master’s Degree.

Experience: 2 Years and above Work Experience in Banking in a Full-Time role

Location: Nationwide

Job Field: Consumer and Commercial Banking

Job Category: Experienced Hire

Duties & Responsibilities

Ensure adequate adherence to Credit policies, processes, and procedures.
Book deals for new deposits within 24 hours.
Follow up on the processing of roll-over investments and delivery of investment letters to customers within 24 hours of maturity.
Responsible for opening new accounts and follow-up on outstanding documentation.
Update and follow up on returned cheques every morning.
Handle customer requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
Update new deposits and new accounts on the system daily.
Responsible for the provision and safekeeping of customers’ information and files.
Record new accounts, deposits, and FX transactions daily.
Ensure proper custodianship of the unit’s registers.
Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in the pipeline needing senior support, including other reports as required by Management.
Follow up and ensure the prompt recovery of Past Due Accounts under your management.
Participate in all marketing plans and strategy development initiatives of the Branch Leader to increase the market share/market penetration of the Branch.
Ensure a prompt response to internal correspondences i.e., memos/mails requiring your attention and/or response.
Support other marketing and non-marketing staff junior to you through on-the-job coaching, in-house training and development, and account management support.
Ensure a sound work attitude, a good working relationship with your supervisor/colleagues, and above all, maintain integrity and character.