Ecobank Associate Programme 2023/2024 – See the exciting career opportunities with Ecobank Transnational Incorporated (ETI) through the Associate Programme. Join a dynamic team committed to delivering excellent banking services.
Ecobank Associate Programme 2023/2024
Job Description
As an Ecobank Associate, you will:
- Execute day-to-day operations functions with accuracy for a timely end of day.
- Enlighten customers on products and services, ensuring a seamless onboarding process.
- Drive improved customer experience and perception.
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Key Responsibilities
- Supervise operations activities, ensuring prompt, professional, and confidential handling of customer transaction requests.
- Properly document and authorize customer transaction requests in line with Service Level Agreements (SLA).
- Maintain in-depth knowledge of the bank’s products and services, responding to inquiries and operational matters.
- Capture customer requests/complaints on the customer management platform and provide prompt resolution.
- Enlighten customers on new services, product promotions, and cross-sell opportunities.
- Drive digital adoption by customers, collaborating with the business to meet goals while adhering to policies and processes.
Requirements
- Age: 25 years or less
- Minimum of 5 credits at O’levels, including English and Mathematics
- Ordinary National Diploma (OND) not less than lower credit
- Completion of a 1-year internship
- Knowledge of Microsoft Office
How to Apply for Ecobank Associate Programme 2023/2024
Interested and qualified candidates can apply here to embark on a rewarding career journey with Ecobank.
