Legit Portal

FCMB Management Development Programme 2022/2023 – Apply. First City Monument Bank (FCMB) is now inviting applications for the Management Development Program. See how to apply below and the requirements.

First City Monument Bank (FCMB)  is a full-service banking institution headquartered in Lagos, Nigeria that provides market-proven solutions that drive digital transformation in banking. As one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments. Having successfully transformed into a retail and commercial banking-led group, FCMB expects to continue to distinguish itself by delivering exceptional services, while enhancing the growth and achievement of the personal and business aspirations of our customers.

Shell Petroleum Development Company (SPDC) Recruitment 2022/2023. SPDC is now recruiting to fill various positions at the firm. Interested candidates should see how to apply below and the requirements.

Shell Petroleum Development Company (SPDC) is the pioneer and leader of the petroleum industry in Nigeria. We invest heavily in our employees, which is reflected in our industry-leading development program and our commitment to seeing our employees’ ideas travel and come to fruition.

Air Peace Limited Recruitment For Chief Inspector – Apply Here. Air Peace is now recruiting for the position of Chief Inspector. Interested persons should see how to apply below and the requirements.

At Air Peace Limited, we continuously strive for excellence in all we do. Through our people we are able to attain higher heights because their unique strengths and experiences help us turn challenges into opportunities. We employ the best talent and provide a great opportunity and environment for them to display their best skills in a service-driven environment.

We are recruiting to fill the position below:

Job Title: Chief Inspector

Location: Lagos
Department: Engineering & Maintenance
Reports to: Technical Director of Engineering

See also – Kuda Bank Recruitment 2022/2023 Application Portal – Apply

Job Description

• Plans directs and executes inspection standards to ensure the workmanship, material and procedures of maintenance activities comply with Air Peace and regulatory requirements.

Job Responsibilities

• Supervises maintenance inspection activity for the department, ensuring that all personnel performing required inspections (RII) are properly qualified, trained, and authorized in accordance with Company procedure.
• Establishes that calibrated tools used in the accomplishment of maintenance is in suitable condition and have been calibrated within the established time period.
• Ensures there are no defective, non-conforming or un-airworthy parts installed in any component or aircraft released to service.
• Ensure that maintenance tasks are recorded accurately and signed for in order to maintain correct and up-to-date aircraft history /data.
• Escalate issues relating to improvement of policies and procedures. -Report incidents/accident occurrences as per company procedures. -Adhering to the company safety, health, and environmental policy.
• Assist with initial indoctrination training of new hires as requested.
• Supervise and develop quality control inspectors for improved competency/ efficiency.
• Establish standards and procedures for maintenance inspection system.
• Communicates with the head of maintenance and CAA as applicable to business requirements and the progress status of the aircraft inspections.
• Monthly/quarterly planning of resources, training, and activities of the quality control team.
• Resolve quality control issues relating to administration, staff escalations and deviations.

Key Performance Indicators

• Quality of aircraft maintenance.
• 95% aircraft availability.
• 98% aircraft technical dispatch reliability.
• A number of incidents/accidents.
• Optimal material and resource usage.
• Team Development.

Requirements for Air Peace Recruitment For Chief Inspector

Interested Candidates should possess the following:

• Diploma / Bachelor’s Degree in Engineering (Mechanical / Electrical / Aeronautical / Instrumentation).
• At least 10 years of aircraft maintenance experience, 3 years of which should be as a Senior Engineer/Supervisor.
• Basic License (B1/B2) plus approval on either B737 Classic, Embraer 195-E2, Embraer 145 or B777 aircraft type.
• Proficiency in computer applications and MRO systems.
• Ability to interpret technical data.
• People management.
• The specialist knowledge of industrial safety standards.
• Human factors application.
• Three years of aviation inspection experience.
• Excellent communication skills.
• The specialist knowledge of aircraft systems.
• The specialist knowledge of aviation legislation/regulations.

Competencies:

• Proven integrity, transparency and accountability traits.
• Attention to detail
• Analytical thinking.
• Leadership quality.
• Customer service orientation.
• Ability to handle multiple tasks without compromising quality.
• Strong interpersonal communication skills.

How to Apply

Interested and qualified candidates should send their CVs to: careers@flyairpeace.com using the Job Title as the subject of the email.

Application Deadline 

31st December 2022.

READ ALSO – Flour Mills of Nigeria Recruitment For Warehouse Supervisor – Apply

Note: Only qualified candidates will be shortlisted

Flour Mills of Nigeria Recruitment For Warehouse Supervisor – Apply. Flour Mills of Nigeria is now recruiting to fill the position of Warehouse Supervisor at the firm. See how to apply below and the requirements.

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading food company in Africa providing high-quality and affordable products in the most convenient ways to consumers through world-class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best-known and the preferred brands amongst bakers, confectioneries, and consumers in Nigeria.

We are recruiting to fill the position below:

Job Title: Warehouse Supervisor

Location: Apapa, Lagos

Read also – Air Peace Ltd. Recruitment For Maintenance Planning Engineer

Job Description

• Tracking all freight, merchandise, and supplies that come in and out of the warehouse.
• Maintaining records, reporting relevant information, and preparing any necessary documentation of warehouse activities.
• Using forklifts, hand carts, or pallet jacks to load, unload, move, stack, and arrange merchandise accordingly.
• Reviewing and verifying all waybills and invoices are raised and duly signed before dispatch.
• Pursue FIFO (First In, First Out) stock administration technique to accomplish no expiry or write-off.
• Overseeing the shipment of all sales orders to clients in accordance with delivery schedules.
• Ensuring cleanliness, tidiness and safety of work environment.

Requirements for flour Mills of Nigeria Recruitment

Interested persons should possess the following:

• OND in Warehouse Management, Logistics or in any related discipline.
• 5 O’ level credits including English & Mathematics in not more than 2 sittings.

Experience:

• At least 2 years of related experience in an FCMG company.

The Person Must:

• Have effective communication and interpersonal skills.
• Be proactive and possess good customer service.
• Pay great attention to details and be analytical.
• Be proficient in all Microsoft Office applications as well as warehouse management software.

How to Apply

Interested and qualified candidates should:
Click here to apply

Note: 

FMN is an equal employment opportunity company and will under no circumstance request applicants to pay money or give any personal items of monetary value to our company or any agency.

See also – UNHCR Recruitment For Senior Protection Associate – Apply Now

Air Peace Ltd. Recruitment For Maintenance Planning Engineer – Apply. Air Peace is now recruiting to fill the position of Maintenance Planning Engineer. See how to apply in the article below and the requirements.

At Air Peace Limited, we continuously strive for excellence in all we do. Through our people, we are able to attain higher heights because their unique strengths and experiences help us turn challenges into opportunities. We employ the best talent and provide a great opportunity and environment for them to display their best skills in a service-driven environment.

Applications are invited to fill the position below:

Job Title: Maintenance Planning Engineer

Location: Lagos
Department: Engineering & Maintenance
Reports to: Supervisor Maintenance Planning

See also – Delta State Government Graduate Internship Recruitment 2022/2023 – Apply

Job Description

• Plan, prepare, and issue all maintenance work packages for line and base maintenance activities, based on airline operations, aircraft time available, the complexity of work, and availability of required resources such as facilities, tooling, materials, and manpower
• Ensure all maintenance activities are strategically forecasted and planned within the given time frames as defined by the aircraft maintenance program, departmental KPIs, and any other relevant publications for their designated fleet

Job Roles /  Responsibilities

• Prepares and analyses maintenance forecast to plan for all inspections, overhauls, AD Compliance, SB/EO compliance and other maintenance requirements for Airframes, Engines, Landing Gears, APUs, Components etc, in accordance with NCARS
• To review and maintain the SB and AD status of each aircraft and review the planned incorporation to ensure that the spares required will be available
• To track, maintain and monitor STC (Supplemental Type Certificate), ICA (Instruction for Continuing Airworthiness) and LDND (Last Done Next Due) status
• To compile and ensure all maintenance requirements required by Flight hours, Flight cycles and/or Calendar times are complied with in accordance with NCARS and be compiled in a format to show periodic and planned utilization
• To ensure proper analysis of inspection findings with the view of optimizing maintenance programs for safe and cost-effective operations
• To reduce product cost through optimization of maintenance program requirements
• To schedule maintenance events with the view to minimizing flight hour losses due to early check scheduling
• Coordinates with Supply chain, Records, Maintenance Control, and Quality Control as required
• Ensures availability of major components for forecasted scheduled changes
• To preplan and progress all routine scheduled maintenance including reloading of required parts, materials, and tooling
• To develop and issue maintenance work packages, work highlights, manpower summaries and critical path charts
• Schedule work on aircraft, ensuring that processes and repairs are completed in the most effective way and working with supervisors to monitor progress

Requirements for Air Peace Recruitment

Applicants should possess the following:

• B.Sc or equivalent in an Engineering discipline with 3 years relevant experience in an airline Maintenance Planning role
• AMEL with 3 years of relevant experience in an airline Maintenance Planning role
• Good knowledge and understanding of commercial airline maintenance planning, forecasting, and packaging

Skills Required:

• Logical thinking
• Good organizational and communication skills
• Ability to work independently and in a team environment
• Good English writing and speaking skills with strong communication abilities in both commercial and technical environments.
• Ability to multitask and prioritize workloads with the Ability to cope well under pressure and be available on call to support user departments as needed

Criteria Of Assessment:

• With Supervisor Maintenance Planning and reviewed on appraisal.

How to Apply

Interested and qualified candidates should send their CVs to: careers@flyairpeace.com using “Maintenance Planning Engineer” as the subject of the email.

Note: Only qualified candidates will be shortlisted

Closing Date for Application

31st December 2022.

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UNHCR Recruitment For Senior Protection Associate – Apply Now. United Nations High commissioner For Refugees (UNHCR) is now recruiting for the position of Senior Protection Associate. See how to apply below and the requirements.

United Nations High Commissioner for Refugees (UNHCR) was created in 1950 to help millions of Europeans who had fled or lost their homes in the aftermath of the Second World War. We had three years to complete our work and then disband. Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world.

We are recruiting to fill the position below:

Job Requisition ID: JR2206094
Location: Takum, Taraba
Grade: GS5
Job Type: Full time
Hardship Level: D
Family Type: Non-Family with Residential Location
Staff Member / Affiliate Type: General Service
Target Start Date: 2023-02-01-08:00

See also – Dufil Prima Foods Plc Recruitment For IT Business Partner – Apply

Organizational Setting and Work Relationships

• The Senior Protection Assistant normally reports to a more senior Protection colleague. The incumbent monitor’s protection standards, operational procedures, and practices in protection delivery in line with international standards and provides functional protection support to information management and program staff.
• The Senior Protection Assistant provides quality, timely and effective protection support to persons of concern (PoC) and identifies opportunities to mainstream protection methodologies and safeguards in operational responses. S/he contributes to designing a comprehensive protection strategy and may liaise externally with local authorities and partners on protection issues as guided by the supervisor.
• The Senior Protection Assistant also ensures that PoC is involved in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Job Roles/Responsibilities

• Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct.
• Provide counselling on protection issues to PoC; liaise with competent authorities to ensure the issuance of personal and other relevant documentation.
• Support activities in protection-related AGD-based programming with implementing and operational partners.
• Conduct preliminary information gathering and interviews in support of eligibility, status determination, durable solutions and social needs assessment.
• Contribute to the design, implementation and evaluation of protection-related AGD-based programming with implementing and operational partners.
• Draft reports, routine correspondence, update relevant databases and compile statistics within the Area of Responsibility (AOR).
• Contribute to initiatives to enhance national and local protection capacities.
• Select PoC for preliminary interviews and decide which relevant information to share.
• Enforce integrity in the delivery of protection services by local implementing partners.
• Contribute to measures to identify, prevent and reduce statelessness.
• Contribute to a country-level child protection plan as part of the protection strategy.
• Contribute to a country-level education plan for PoC as part of the protection strategy.
• Monitor Standard Operating Procedures (SOPs) for all protection/solutions activities.
• Participate in individual protection case management including cases of GBV and child protection. Monitor and report on cases of refoulement, expulsion, and other protection incidents.
• Assist in identifying durable solutions for PoC in voluntary repatriation, local integration and where appropriate, resettlement.
• Perform other related duties as required.

Qualifications and Requirements

Education & Professional Work Experience:

• G5 2 years relevant experience with High School Diploma; or 1-year relevant work experience with Bachelor or equivalent or higher
• Field(s) of Education: Not applicable

Certificates and/or Licenses:

• International Law;  Political Science;

Relevant Job Experience:

• Essential: Not specified.
• Desirable: Not specified.

Functional Skills:

• IT-Computer Literacy
• PR-Protection-related guidelines, standards and indicators
• PR-Refugee Protection Principles and Framework
• (Functional Skills marked with an asterisk* are essential)

Language Requirements:

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Desired Candidate Profile:

• The applicant should hold an educational bachelor’s degree from a recognizable university.
• The candidate should have previous humanitarian work experience with UN agencies, NGOs, Red Cross movement or CBOs.
• The applicant should have a good command of spoken as well as good writing/drafting English language skills.
• The applicant should have computer skills such as Microsoft word, excel etc.
• The applicant should possess or have experience in interview skills.

Required languages (expected Overall ability is at least B2 level):

• English

Desired Languages:

• Hausa

Nature of Position

• The conflict in southern Cameroon began in October 2016, with mass protests in most anglophone towns demanding for independence ‘. On October 1, 2017, the Southern Cameroon National Council (SCNC) declared the independence of southern Cameroon, which they named ‘Ambazonia
• Since then, the Government of Cameroon, opposed to this split, has used military force to suppress the mass protests or indeed any dissent.
• Those affected and displaced by the ongoing conflict continue to cross the border into neighboring Nigeria in search of safety, stability and a better life.
• The majority of the Cameroonians from the Anglophone region live in four different states in Nigeria: Akwa Ibom, Benue, Cross River and Taraba. To respond adequately to the protection needs of the refugee in Taraba, UNHCR has since 2020 opened a Field Office in Takum town. This office administratively and technically reports the suboffice in Ogoja, Cross river state. The office is headed by an expatriate staff.
• The Senior Protection Assistant reports directly to the head of Field Office. The incumbent monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme units.
• The Senior Protection Assistant assists the office to attain its goal of providing quality, timely and effective protection support to persons of concern (PoC) and identifying opportunities to mainstream protection methodologies and safeguards in operational responses. S/he contributes to designing a comprehensive protection strategy and may liaise externally with local authorities and partners on protection issues as guided by the supervisor.
• The Senior Protection Assistant also ensures that PoC are involved in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. the incumbent will play a pivotal role in raising awareness of the PoCs on their social and community responsibilities. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.

Living and Working Conditions

• Takum is one of 16 (sixteen) Local Government Areas (LGAs) that constitute Taraba state. Taraba is a state in Northeastern Nigeria, named after the Taraba River, which traverses the southern part of the state. Taraba’s capital is Jalingo. Takum borders the Republic of Cameroon in the south, Ussa Local Government to the west, Donga Local Government to the north. Districts within Takum LGA are Abuja, Kwambai, Jenuwa, Rogo, Dutse, Kashimbila, Bete, Chanchanji and Bika.
• The duty station classification for Takum is DNon-Family. This classification that ranges from A to E denotes the global working and living conditions in various areas. With duty stations in category A being the best and E the most difficult. Categories are reached through an assessment of the following six discrete factors: health, security, local conditions, isolation, climate and housing. In Takum; only but basic medical facilities exist to manage/stabilize urgent cases (for 24h) before possible evacuation to Jalingo (5 hours’ drive) and then to Abuja by air (2 hours flight).
• Takum is a small-town that has recently been plagued by ethnic clashes arising from tribal/cultural succession conflicts. conflicts also arise from agriculturalist and herdsmen conflicts especially during dry seasons when cattle roam the bushes in search of pastures, and they find their way into crop gardens. there are also banditry activities along the main highways into Takum. robberies have occurred and kidnaps for ransom have been experienced.
• Public transport is by taxis, trucks and motorcycles for short in town movements. all these are not considered safe and reliable by the United Nations.
• Because of the frequent security incidents, international staff have only been cleared to be accommodated in the UNHCR guesthouse.
• The nearest airports are a 5-hour drive to Jalingo (only domestic flights) and Enugu (9-hours’ drive through Ogoja).
• Internet and mobile telephone services in Takum are erratic. The office has, however, installed a V-sat and microwave internet link with high-speed internet capacity. This helps ease communication problems both national and international for users while in the office premises.
• There is no functioning courier service in the area. for domestic deliveries, public transport means are commonly used.

Additional Qualifications

Education:

• BA: Law

Certifications:

• International Law Other, Political Science Other

Work Experience

• Annual Budget OL in Operation/Office, Number of Workforce in Operation/Work Setting, Working with Persons of Concern: Refugees

Skills:

• Accountable, Humanitarianism, Nongovernmental Organizations (NGOs), Proactive Approach, PR-Protection monitoring, and information management, Taking Initiative

Competencies:

• Client & results orientation (Good 4), Negotiation & conflict resolution (Acceptable 3)

How to Apply

Interested and qualified candidates should:
Click here to apply

Application Deadline 

20th December 2022.

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Note: Female candidates are encouraged to apply.

Delta State Government Graduate Internship Recruitment 2022/2023 – Apply. Delta State Government is now inviting applications for the Graduate Internship Recruitment 2022/2023. See how to apply below and the requirements.

Delta State Hospital Management Board invites applications from suitably qualified candidates for the following positions below:

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Kuda Bank Recruitment 2022/2023 Application Portal – Apply. Kuda Bank is now inviting applications from suitably qualified persons to fill various positions in the bank. See how to apply below and the requirements.

Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more. We raised the largest seed round ever seen in Africa and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos, and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognized as the leading ‘Neobank’ for Africans.

To help us grow into a company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

See also – Lagos State Ministry of Health Recruitment For Program Officer – Apply

Job Title: Call Centre Agent – Voice

Location: Lagos, Nigeria
Job Type: Contract

Job Description

• We are looking for an enthusiastic Call Centre Agent – Voice to engage current and potential customers through all interaction channels to provide support, and ensure customer satisfaction and retention towards the fulfillment of the strategic goal of the business at large.

Roles/Responsibilities

• Proactive sale of the bank’s products and services via the telephone
• Meet predefined sales and cross-sell targets
• Attend to customer inquiries about the bank’s products and service offerings
• Carry out onboarding calls to assess the level of service satisfaction and cross-sell opportunities
• Build relationships, earn trust and buy–in from customers in order to get referral business and retain customer loyalty.
• Follow up on sales lead to ensure fulfillment
• Daily sales reporting
• Build lasting relationships with clients through effective relationship management activities
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Continuous customer service surveys to understand the customer’s perception of the bank’s service and identify areas that need improvement
• Refer complaints received during telesales calls to the Complaints team for follow-up on a resolution where the same cannot be resolved immediately.
• Keep a log of all key issues raised by customers for proper analysis and escalation
• Periodic reporting of customer survey
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication
• Ensure the highest level of service standards are maintained.
• Be thoroughly conversant with all the bank’s products to be better equipped to provide support to customers’ inquiries and complaints
• Ensure that all customer interactions, transactions, comments, and complaints are appropriately logged.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
• Any other duties as assigned.

Qualifications and requirements

• HND / B.Sc
• 1-2 years experience in a similar role
• Ability to listen and probe effectively to determine customers’ real needs.
• Ability to provide accurate information.
• Ability to handle pressure/conflict.
• Conversant with major Telephony and CRM applications used across the industry.
• Good verbal communication skills – sincere and articulate.
• Passionate about service.
• Ability to multi-task, set priorities and manage time effectively
• Result oriented.

How to Apply

Interested and qualified candidates should:
Click here to apply

Job Title: Call Centre Agent – Email

Location: Lagos, Nigeria
Job Type: Contract

Job Description

• We are looking for a Call Centre agent – Email. You will be responsible for engaging current and potential customers through all interaction channels to provide support and ensure customer satisfaction and retention towards the fulfillment of the strategic goal of the business at large.

Roles/Responsibilities

• Act as the first point of contact for customers working across multiple interaction channels.
• Resolve customer issues within the scope of existing service levels
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Respond promptly and effectively to escalated disputes and communicate findings to customers.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships through open and interactive communication
• Ensure the highest level of service standards are maintained.
• Be very conversant with all the bank’s products to be better equipped to provide support to customers’ inquiries and complaints
• Ensure that all customer interactions, feedback, and complaints are appropriately logged for tracking.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
• Any other duties as assigned

Qualifications and Requirements

• HND / B.Sc
• 1-2 years experience in a similar role
• Knowledge of customer service practices and principles
• An understanding of banking procedures and policies and Computer literacy
• Ability to multi-task, set priorities and manage time effectively
• Result oriented.
• Ability to listen and probe effectively to determine customers’ real needs.
• Ability to provide accurate information.
• Conversant with major Telephony and CRM applications used across the industry.
• A high degree of intelligence, communication, and analytical skills
• Knowledge of the Financial Advisory and Intermediary Services Act.
• Good verbal communication skills – sincere and articulate.
• Passionate about service.

How to Apply

Interested and qualified candidates should:
Click here to apply

Job Title: Call Centre Agent – Live Chat

Location: Lagos, Nigeria
Job Type: Contract

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Job Description

• We are looking for a Call Centre agent – Live Chat. You will be responsible for engaging current and potential customers through all interaction channels to provide support and ensure customer satisfaction and retention towards the fulfillment of the strategic goal of the business at large.

Roles/Responsibilities

• Act as the first point of contact for customers working across multiple interaction channels.
• Resolve customer issues within the scope of existing service levels
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
• Respond promptly and effectively to escalated disputes and communicate findings to customers.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships through open and interactive communication
• Ensure the highest level of service standards are maintained.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Be very conversant with all the bank’s products to be better equipped to provide support to customers’ inquiries and complaints
• Ensure that all customer interactions, feedback, and complaints are appropriately logged for tracking.
• Any other duties as assigned

Qualifications and Requirements

• HND / B.Sc
• 1-2 years experience in a similar role
• Knowledge of customer service practices and principles
• An understanding of banking procedures and policies and Computer literacy
• Ability to multi-task, set priorities and manage time effectively
• Result oriented.
• Ability to listen and probe effectively to determine customers’ real needs.
• Ability to provide accurate information.
• Conversant with major Telephony and CRM applications used across the industry.
• A high degree of intelligence, communication, and analytical skills
• Knowledge of the Financial Advisory and Intermediary Services Act.
• Good verbal communication skills – sincere and articulate.
• Passionate about service.

How to Apply

Interested and qualified candidates should:
Click here to apply

Benefits

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group Life Insurance
• Health Insurance
• L&D Training.

Dufil Prima Foods Plc Recruitment For IT Business Partner – Apply Here. Dufil Prima Foods is now inviting applications from suitably qualified persons to fill the position of IT Business Partner. See how to apply below and the requirements.

Dufil Prima Foods Plc is one of the leading FMCG companies in Nigeria with eight processing locations across the nation. We are currently receiving applications from talented IT professionals to fill in the position of IT Business Partner.

Applications are invited to fill the position below:

Job Title: IT Business Partner

Location: Lagos

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Job Roles and Responsibilities

• Provide business support, including procedural documentation
• Respond within agreed time limits to call-outs
• Good knowledge of the Windows Operating system and suites
• Good knowledge of computer networking,
• Good problem-solving skills
• A good knowledge of SAP, network security and relevant IT certifications.
• Diagnosing and solving hardware or software faults, etc.
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Interact with clients
• Help to set up systems
• Troubleshoot system and network problems

Requirements For Dufil Prima Foods Recruitment

Interested persons should kindly possess the following:

• B.Sc, B.Tech. or HND in Computer Science or Information Technology
• Minimum of Second-Class Upper Division or Upper Credit
• Maximum of 30 years
• Must have completed NYSC
• 0 to 2 years of IT-related work experience only.

How to Apply

Interested and qualified candidates should:
Click here to apply

Closing Date For Application

9th December 2022.

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Everyday Group Ltd. Recruitment for Inventory Officer – Apply Now. Everyday Group of Company is now inviting applications from suitably qualified persons for the position of Inventory Officer. See how to apply below and the requirements.

Everyday Group of Company Limited is recruiting qualified and suitable candidates to fill the position of Inventory Officer. interested persons should kindly apply below.
Everyday Group of Company Limited is a conglomeration of all business ventures initiated by the entrepreneurial zeal of its founder Dr. Charles Dimnwaobi. The Group was incorporated on the 17th of June 2003, with the aim of providing diversified services to the Nigerian economy. This diversification is represented through our subsidiaries that came under the holding authority of the Everyday Group.

Applications are invited to fill the position below:

Job Title: Inventory Officer

Location: Rumuokuta, Rivers
Employment Type: Full-time

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Job Description

• We require an Inventory Officer (Male/Female) to work in our Inventory department.
• The qualified candidate will be responsible for the data costing, entry, and other assigned duties.

Requirements For Everyday Group of Company Recruitment

Interested candidates should possess a Bachelor’s Degree with 2 – 3 years of relevant work experience.

Salary

N40,000 – N45,000 Monthly.

How to Apply

Interested and qualified candidates should send their CVs to: hr@everydaygroup.com using the Job Title as the subject of the email.
Or
Submit their Applications at Everyday Group Office at:
400 Ikwerre Road,
Rumuokuta,
Rivers State.

Deadline For Application

8th December 2022.

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Sundry Foods Ltd. Restaurant Management Trainee Programme 2023. Applications are now open for the Sundry Foods Ltd. Restaurant Management Trainee Programme 2023. See how to apply below and the requirements.

Applications are invited for:

Title: 2023 Restaurant Management Trainee Programme

Locations: Abuja, (Port Harcourt) Rivers, (Owerri) Imo, (Benin) Edo, (Onitsha) Anambra, (Ilorin) Kwara, Ogun, (Ibadan) Oyo, (Asaba, Sapele) Delta, (Uyo) Akwa Ibom, (Victoria Island, Lagos Island, Lekki, Ajah, Sangotedo, Festac, Okota, Iyana-ipaja, Egbeda, Ikeja) Lagos
Employment Type: Full-Time

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Job Roles / Responsibilities

• The Restaurant Management Trainee is responsible for assisting the Restaurant Manager in the proper and profitable running of the assigned Restaurant in line with the Company’s Standard of Operations (SOP).

Requirements And Eligibility

• Candidates should possess an HND (Upper Credit) / B.Sc Degree (2nd Class Upper).

Required Skill:

• Passion for good food and culinary skills is an added advantage, as demonstrable leadership skills.

How to Apply

Interested and qualified candidates should kindly:
Click here to apply

Closing Date For Application

31st December 2022.

You may also like – Lagos State Ministry of Health Recruitment For Program Officer – Apply

Lagos State Ministry of Health Recruitment For Program Officer – Apply. Lagos State Ministry of Health is now recruiting for the position of Program officer. Interested persons should see how to apply below and the requirements.

The Lagos State Ministry of Health (LSMoH) is a Principal Recipient (PR) of the Global Fund grant with the overarching objective of accelerating TB case notification in the state. As the Principal Recipient, the Ministry is legally responsible for the overall management of the grant, ensuring the attainment of the programmatic results and accountability of the grant’s financial resources.

To fulfill this mandate, the Ministry established the Grant Management Unit (GMU) to carry out these functions. The Grant Management Unit works with other implementing units (TB, SASCP, and RSSH) within the ministry, Sub-Recipients (SRs), and other implementing partners in executing its mandate and ensuring that the grant is efficiently managed and implemented in compliance with the grant agreement signed between the Global Fund and the Principal Recipient.

We are recruiting to fill the position below:

Job Title: Program Officer

Location: Lagos
Employment Type: Contract
Unit: Grant Management
Reporting to: Program Manager
Duration of Contract: 11 months (February 2023 to December 2023) with the possibility of extension.

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Job Description

• Contribute to the technical and programmatic support for the implementation of high-quality comprehensive TB interventions across all supported LGAs in compliance with the policies and procedures of the Global Fund.
• Support the implementation of program activities (TB, HIV and Resilient and Sustainable Systems for Health – RSSH) in accordance with the approved work plan, budget and national guidelines for successful implementation of the grant and reporting of the grant performance.

Job Roles / Responsibilities

• Under the direct supervision of the Program Manager and overall guidance of the Grant Management Coordinator, support the capacity assessment of program implementers, identifying gaps, developing and implementing action plans for improvement, including coordination of technical assistance across all the components (TB, HIV and RSSH) on the NGA-T-LSMOH Grant.
• Support the development, management and oversight of Sub Recipient (SR) agreements, including work plans and budgets for approval by the GMU Coordinator and the Permanent Secretary.
• Support the Sub Recipient on the optimization of comprehensive TB and other wraparound services in the facilities and communities by facilitating the implementation of key strategies/ interventions as approved in the grant’s implementation plan.
• Support the periodical update of the program implementation plan, including the development of reprogramming requests in line with Global Fund policies and procedures, in collaboration with the GMU team.
• Provide ongoing support to the LSMOH HIV, TB and RSSH Program units on the overall management of their components of the grant
• Support the development of training curricula, Standards Operating Procedures (SOPs) and monitoring of programmatic activities conducted on the grant.
• Provide timely updates to the Program Manager on grant progress and constraints. And other issues and assist with the identification of appropriate responses.
• Under the supervision of the Program Manager, provide feedback, and support to the Sub Recipients, Technical Assistant Providers and LSMOH Implementing Units (SASCP, STBLCP and RSSH) on implementation of grant activities and proactively identify areas for improvement and attention that will enhance grant performance
• Support the regular assessment of performance by Sub Recipients and Technical Assistant Providers of the NGA-T-LSMOH grant. For determination of funding and incentives for performance to achieve grant objectives.
• Other duties as assigned by the Program Manager of the Global Fund Grant Management Unit.

Requirements for Lagos State Ministry of Health Recruitment

Applicants should possess the following:

• A health-related or Social Sciences Degree. A Master’s Degree in Public Health, Epidemiology or Demography will be an added advantage
• Must have 5 – 7 years of experience in the implementation of public health programs. Experience in implementing Tuberculosis and HIV disease programs is essential.
• Strong analytical skills and creativity with experience in academic writing and data reporting and interpretation skills
• Proficiency in MS office suite of applications
• Ability to work in a highly dynamic organization with a matrix management structure.
• Strong knowledge of the national TB guidelines especially with active case-finding strategies.
• Relevant knowledge and experience in health systems strengthening initiatives in line with the WHO building blocks and management of health programs.

How to Apply

Interested and qualified candidates should:
Click here to apply

Application Deadline 

16th December, 2022; 5:00 PM

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Note

• Candidates should upload their CVs.
• Only shortlisted candidates will be contacted and advanced to the next stage of the selection process.
• The successful candidate is expected to resume by February 2023