Kuda Bank Recruitment For Call Centre Agents (Email) 2022 – Apply. Applications are now ongoing for the Kuda bank Recruitment For Call Centre Agents. See how to apply below and the requirements.
Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more. We raised the largest seed round ever seen in Africa and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors.
Benefits of Kuda Bank Call Centre Agents
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At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group Life Insurance
- Health Insurance
- L&D Training
See also – African Union (AU) Recruitment For Benefits Officer – How to Apply
Job Roles / Responsibilities:
- Act as the first point of contact for customers working across multiple interaction channels.
- Resolve customer issues within the scope of existing service levels
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Be very conversant with all the bank’s products to be better equipped to provide support to customers’ inquiries and complaints
- Ensure that all customer interactions, feedback, and complaints are appropriately logged for tracking.
- Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
- Respond promptly and effectively to escalated disputes and communicate findings to customers.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships through open and interactive communication
- Ensure the highest level of service standards are maintained.
- Any other duties as assigned
Requirements For Kuda Recruitment
Interested persons should possess the following:
- Knowledge of customer service practices and principles
- An understanding of banking procedures and policies and Computer literacy
- A high degree of intelligence, communication, and analytical skills
- Knowledge of the Financial Advisory and Intermediary Services Act.
- Good verbal communication skills – sincere and articulate.
- Passionate about service.
- Ability to multi-task, set priorities and manage time effectively
- Result oriented.
- Ability to listen and probe effectively to determine customers’ real needs.
- Ability to provide accurate information.
- Minimum of 1-2 years experience in a similar role
- Conversant with major Telephony and CRM applications used across the industry.
- HND/B.Sc
Application Deadline
Not Specified.
Recommended – World Bank Group Recruitment For Program Assistant – Apply Here
How to Apply
Interested Persons should Kindly CLICK HERE To Apply
