Interswitch Group Recruitment For Customer Experience Operations Officer

Interswitch Group Recruitment For Customer Experience Operations Officer. Interswitch Group is now recruiting to fill the position of a Customer Experience Operations Officer at the firm. Interested persons should check below for requirements and how to apply.

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

Applications are invited to fill the position below:

Job Title: Customer Experience Operations Officer

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Location: Lagos
Job Type: Contract
Department: Centre of Excellence

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Job Description

To oversee coordination functions for the Customer Experience (CX) & Key Accounts Management (KAM) unit and provide required support for the Chief Customer Success Officer.
This role will work directly with customer engagement and drive excellent service delivery and achievement of defined team goals.

Job Roles / Responsibilities

Coordination:

Programs – Organise and coordinate tasks related to special events eg customer service week, anniversaries, birthdays etc.
Work closely with internal departments to co-create new operational advantages and where needed solve challenges that may impact customers
Handle calendar and schedule management for the team.
Liaise with vendors for delivery of items requested by the team
Organize merchandising/branded items required by KAM for visits to clients
Liaise with internal teams within various business lines for deliverables required by CX team

Documentation:

Track the status of received letters, emails, and other relevant communication and provide responses where necessary.
Ensure complete documentation for processes within the team
Inventory management.

Support:

Escalation Management – Monitor and track escalations sent to the chief customer success officer and engage support teams required for resolution
Coordination and set up of meetings & venues in line with the schedule of the CCSO
Support processes to ensure the team delivers the right products and services to customers in a timely manner
Collaborate with the internal delivery teams to ensure quality and efficient service delivery and issue resolution.

Requirements For Interswitch Group Recruitment

Interested candidates should possess the following:

Academic Qualification(s): Bachelor’s Degree in Business Administration or a relevant field
Experience (Number of relevant years): 2-3 years experience in an administration/coordination role with the ability to deliver key results
Passion for Interswitch and willingness to learn
The ability to make great slides and speak with confidence and clarity
Confident in managing, coordinating with multiple stakeholders, and communicating with contacts.