Customer Service Representative at 3Line Card Management Limited

3Line is currently recruiting to fill the position of a Customer Service Representative. The 3Line Card Management Limited commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. They focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full Time

Department: Customer Service Delivery

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Job Description

Manage large amounts of incoming phone calls
Generate sales leads
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas.

Requirements for Application

HND / B.Sc Degree
At least 2 years relevant experience (in a Fintech or any Financial sector is an added advantage)
Customer – centric
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Displays respectful and courteous manners.
Able to adapt to shift changes and rostered shift patterns.
Able to use the Microsoft Excel suite.
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota