Customer Service Officer Recruitment at Bridgeway Microfinance Bank- The focus of Bridgeway as seen in their vision & mission is assisting customers to build their small businesses by providing them flexible financial services. Will you be interested in working in this organization? See full details of the job below and how to successfully apply for it.
Customer Service Officer Recruitment at Bridgeway Microfinance Bank
They are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
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Job Description
- Give customers information about products and services,
- Take orders, and process returns. Manage large amounts of incoming phone calls
- Generate sales leads
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
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Job Requirements / Qualifications
- Bachelor’s Degree in Social Sciences or a related field of study
- 3 years work experience in a similar field of work.
- Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
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Salary
N70,000 monthly.
How to Apply for Customer Service Officer Recruitment at Bridgeway Microfinance Bank
All interested and qualified candidates should: Click here to apply
Note
- On the application page, fill out the form at the bottom of the page (which includes uploading their CV)
- Only shortlisted candidates will be contacted
Application Deadline 7th June, 2022.
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