Jobs Portal

Customer Experience Analyst at Flutterwave

Flutterwave is recruiting to fill the position of a Customer Experience Analyst. See if you are eligible and see more information on how to apply below.

Customer Experience Analyst at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

About the Job

  • As a Customer Experience Analyst, your goal is to ensure that we provide everyone that engages with Flutterwave with the same exceptional and consistent experience.
  • In the course of your role, you will work with stakeholders to resolve frequent issues, generate and participate in initiatives to better serve our users, and share insights gained with the rest of the team and the company.
  • It is your responsibility to ensure that regardless of the agent approached or the support channel used, customers always get similarly excellent service and experience.

See-Customer Success Executive at Interswitch Group

Responsibilities

As a Customer Experience Analyst, you will:

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions
  • Collect and record customer feedback and information, and share with appropriate departments and team members
  • Make product and service suggestions to meet customers’ specific needs
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Generating sales leads that develop into new customers
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Contribute to the team culture in a positive manner

Job Requirements

You’re a great match for this role if you have:

  • A First Degree
  • Detail-oriented
  • Ability to multitask and successfully operate in a fast-paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel).
  • Proven track record of analytical skills
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Exceptional listening and analytical skills
  • Solid time management skills

How to Apply

Interested and qualified candidates should:

Click here to apply

If you liked this article, then please subscribe to our website using your email for more SCHOLARSHIP OPPORTUNITIES. Subscription is free.

You can also find us on our

Facebook Page-Click Here

Twitter Page-Click Here

Management Staff Aide at the U.S. Embassy

NCIB Graduate Trainee Program 2023 for young South Africans

Citygate Global Investment Limited Management Trainee Programme 2022

Dangote Cement’s 2022 Graduate Trainee Programme

Stock Controller at Genesis Cinemas

Divine A.

Recent Posts

Warehouse Jobs in Germany with Visa Sponsorship

Warehouse Jobs in Germany with Visa Sponsorship. The ever growing logistics sector and the robust…

4 days ago

Ontario Immigrant Nominee Program (OINP)

Ontario Immigrant Nominee Program (OINP). The Ontario Immigrant Nominee Program (OINP) is the province’s economic…

6 days ago

Healthcare Assistant Jobs in Canada with Visa Sponsorship

Healthcare Assistant Jobs in Canada with Visa Sponsorship. There is a rapid increase in the…

1 week ago

Opportunity Card Germany | Online Application

Opportunity Card Germany 2024. Germany has become the ideal destination for foreign skilled workers seeking…

1 week ago

List of Shortage Occupations in Germany

List of Shortage Occupations in Germany. The list of shortage occupations in Germany is provided to…

1 week ago

LMIA Jobs in Canada with Visa Sponsorship

LMIA Jobs in Canada with Visa Sponsorship. Are you considering working in Canada? if your…

1 week ago