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Union Bank Recruitment For Cards & Alternate Channels Dispute Resolution Officer

Union Bank Recruitment For Cards And Alternate Channels Dispute Resolution Officer. Union Bank is now inviting applications to fill the position of Cards and alternate Channels Dispute Resolution Officer. See how to apply below and the requirements.

Union Bank of Nigeria (“UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, and commercial and corporate clients. With a robust geographical network comprising more than 300 service centers and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families, and businesses grow for nearly a century.

Applications are invited to fill the position below:

Job Title: Cards & Alternate Channels Dispute Resolution Officer

Location: Lagos, Nigeria (On-site)
Job type: Full-time

Job Description

Ensure refund/settlement is processed within set time frames in order to delight customers.
Maintain customer service standards to retain the cardholder base by ensuring the service provided is appropriate and taking prompt action to rectify problems/queries.
Review and authorize posting files from team members for processing and crediting of customers’ accounts for failed transactions.
Ensure all inquiries and complaints relating to card and channel transactions are responded to within the defined SLA time frame to guide against customer dissatisfaction.
Ensure settlement figures are validated for all card transactions done via ATM, POS, and WEB
Ensure that all processed transactions are reviewed for completeness, accuracy, and validity to guide against errors.
Ensure proper adjusting entries are made for exceptions identified during the call-over exercise
Ensure submission of volume statistics report and any other report as may be required
Reconciliation of individual processed files on electronic channels and ensuring all outstanding are resolved within agreed timelines.
Be vigilant to identify high-risk areas and suggest necessary controls where possible.