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Standard Chartered Bank Recruitment For Digital Banking Officer

Standard Chartered Bank Recruitment For Digital Banking Officer. Standard Chartered Bank is now recruiting to fill the position of Digital Banking Officer. See how to apply below and the requirements.

Standard Chartered Bank – We’re an international bank, nimble enough to act, and big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Digital Banking Officer

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Job ID: 2300002384
Location: Lagos
Schedule: Full-time
Employee Status: Permanent
Job: Retail Banking

Job Summary

The Digital Banking Officer is responsible for managing the BAU activities of USSD and SMS Banking services (transaction alerts and OTPs) provided by the Digital banking team. The role will also support the implementation and development of more services on the USSD channel, oversee User Acceptance & Verification Test (UATs & UVTs), carry out channel analytics and manage the revenue line of the business.
In addition, BAU activities of ensuring optimal channel uptime and utilization, by engaging and management of all critical stakeholders, including but not limited to ADC development and support teams, SMS Aggregators, Telcos, Vendors, Technology teams etc.
As may be required, provide support on the management of other digital banking channels – SC Mobile, Online Banking, Website, and ATM to achieve the targeted objectives of the Digital Banking team.

Strategy:

Recommend areas of business process improvement and efficient USSD and SMS Banking systems.
Design and implement strategies to drive revenue on the USSD channel
Research local and global trends to improve service offerings to customers
Monitor competition and keep abreast of the channel offerings/service developments

Business:

Support the implementation of new enhancements, projects and change requests related to USSD and SMS Banking services.
Monitor daily operations of USSD and SMS Banking channels, and identify improvement areas for reengineering, to ensure delivery of efficient and high-quality service to customers.
Ensure timely and accurate MIS and dashboard reporting to drive USSD Banking adoption.
Liaise with the Branches, Call Centre and Client Experience teams for seamless registration and support on USSD and SMS Banking channels
Business lead on generating new lines of revenue, value-added services and CVPs on the channel
Handle all administrative requisitions and documentation related to USSD and SMS Banking. e.g. raising RMS, e-procurements etc.
Active involvement with the Product team, Segment team, Servicing and Transacting team, Cash Management Operations team and Branch network for effective channels synergy.
Maintain a good working relationship with the SMS aggregators and vendors to enable improved service levels and deliverables.

Processes:

Manage USSD and SMS Channels process notes, with configuration management to ensure easy retrieval and safekeeping
Initiate Change Request (CR) and other requests on proprietary to USSD & ADC platforms
Manage local aggregators/service providers to ensure SLA adherence
Work closely with the country ITO, Supply Chain Management, Legal and Finance teams on service level management

People and Talent:

Lead through example and maintain the appropriate culture and values.
Ensure the provision of ongoing training and development to frontlines and ensure that users of the USSD banking channel are suitably skilled in platform handling.

Risk Management:

Support the Manager, Digital Banking in identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
Limit and reduce risk exposures through wide use of controls on digital channels
Closely work with Compliance, regulators and other stakeholders to maximize our strategic and operational flexibility and efficiency, within the boundaries of our legal and regulatory environment.
Continuously improve risk processes to improve cost efficiency to maintain the optimal balance between risk and cost of control

Governance:

Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willing to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct:

(This is mandatory standard wording, please tailor wording in brackets, do not remove).

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support the digital team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; The Right Environment.]
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

Branches (Digital Banking Ambassadors, frontlines, BOSMs and BMs)
Country ITO (Technology Support)
Corporate Affairs, Brand & Marketing
Vendors and Partner Institutions with digital banking-related deliveries
Legal
Compliance
Fraud Risk Management
Contact Centre and Client Experience
Business Risk Management
Operational Risk
Learning Academy
CPBB Product team (Deposits, Cards, Payments, Personal Loans, etc)
Servicing and Transacting
Country Supply Chain Management
Group and Regional Digital support team (Online PSS, ADCPSS, and STS team)

Other Responsibilities:

Embed Here for good and Group’s brand and values in Digital banking
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

A graduate qualification with completion of mandatory NYSC
Core competencies: Sound Knowledge of digital banking, USSD Banking Business, Analytics, Value Added Services, SMS Aggregation, E-Commerce, and digital payments