Onsite Support Analyst Recruitment at Schlumberger

Onsite Support Analyst Recruitment at Schlumberger.

SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, gender identity, national origin, age, disability, or other characteristics protected by law.

Onsite Support Analyst Recruitment at Schlumberger

The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

Job Responsibilities

Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
Communicates with customer regarding incident progress.
Provide digital solutions using MS PowerApps, PowerBI, etc.
Maintains Global Asset Management database with all the required updates related to the hardware.
Performs IMAC (Install, Move, Add and Change)
Assists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Lync System
Coordinates spare asset inventory and maintains asset management.
Complies with QHSE and IT policies.
Ready to take on additional responsibilities; security champion, wellsite connectivity champion.
Manage low risks IT projects at location.

Requirement

Minimum of Bachelor’s degree in Information Technology (IT), Computer Engineering, Computer Science, or any related field of study.
At least 5 year relevant experience with an IT related discipline
Experience to teams & project management.
Knowledge of ITIL based IT Service Model is an added advantage.