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MacTay Consulting Recruitment For Quality Assurance Specialist

MacTay Consulting Recruitment For Quality Assurance Specialist. MacTay Consulting is now recruiting is now inviting applications for A Quality Assurance Specialist. See how to apply below and the requirements.

MacTay Consulting – We are one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organizations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

Applications are invited to fill the position below:

Job Title: Quality Assurance Specialist

Location: Ilupeju, Lagos
Employment Type: Full-time
Report: Contact Centre Manager

Summary

Quality Assurance Specialist responsibilities include developing quality standards, evaluating calls, design of call scripts/surveys, and identifying issues with the products or services.

Job Responsibilities

Ensure that standards and safety regulations are observed
Address and discuss issues and proposed solutions with superiors
Document quality assurance activities and create audit reports
Handle daily team briefing and product pieces of training
Develop performance improvement activities to improve team/agent performance
Ensure adherence to policies & processes in the Contact Centre etc.
Performance report of Weekly/Monthly achieved to line Manager
Make recommendations for improvement
Preparing and implementing quality assurance policies and procedures
Performing routine inspections and quality tests

Requirements And Qualifications

Applicants should possess the following:

BSC / HND in any degree
Minimum of 4 year of Customer Service Experience
Customer Centric Orientation
Excellent multitasking, time management and leadership skills.
Minimum 1 year of experience in a Quality specialist role
Knowledgeable of Call Centre KPIs
Proficient in Microsoft Office applications and Excel
Good team player
Good Analytical skill

Salary

N250,000 net and other benefits.

How to Apply

Interested and qualified candidates should send their Applications to: recruitment@mactay.com using the job role and preferred location as the subject of the mail.