Fibrehub Internetworking Recruitment for Customer Service Rep

Vacancy at Fibrehub Internetworking Limited for a Customer Service Representative, check below for job requirements and how to apply.

Fibrehub Internetworking Limited is a telecommunication and Information Technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients. Over the years we have been able to identify and develop competence for analyzing and understanding business operations, the cost drivers, and operational hiccups that create inefficiencies and challenges in organizations. We have numerous customized business solutions designed to address our client’s specific telecommunication challenges; giving the organization the required edge in today’s highly competitive market.

Applications are now invited to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Roles and Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Meet personal/team sales targets and call-handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Resolve customer complaints via phone, email, mail, or social media.
Maintain clients’ accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools

Requirements For Fibrehub Internetworking Recruitment

Applicants must possess the following:

Bachelor’s Degree / HND qualification
At least 3 years experience in sales
Prior experience as a salesperson in telecommunication.
Proximity to Ikeja and its environs
Male preferably.

Salary

N40,000 – N60,000 / month.

How to Apply.

Interested and qualified candidates should send their updated CVs to: oakintola@banodexgroup.com using the Job Title as the subject of the mail

Application Deadline

3rd November 2022.