Ecobank Nigeria Associate Programme 2024

• Execute day-to-day operations functions with accuracy to deliver a timely end of day.

• Enlighten customers on products and services, sell and ensure the onboarding process is seamless.

• Drive improved customer experience and perception.

• Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.

• Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).

• Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.

• Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.

• Enlighten customers on new services, products promotions and cross-sell them.

• Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.

SEE ALSO: Standard Chartered Bank Digital Graduate Trainee Programme 2024